What information do we collect?
We collect information from you when initiate communication on our website via the “Contact Us” page. Any data or information that we request that is not required will be specified as voluntary or optional. The following information will be collected:
|•||Name and Surname|
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
|•||Experience Personalisation - This information will assist us to respond better to all of your individual needs|
|•||Website improvement - we continually strive to improve our website offerings based on the information and feedback we receive from you|
|•||Customer Service - your information will help us to be more effective when responding to your customer service requests and support needs|
|•||Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent.|
|•||To send feedback/ respond to your customer service requests and support needs - The email address you provide for any queries you may have will only be used to send you information/feedback pertaining to your request.|
Why do we collect your information?
We use all the information that we collect from our customers to operate, maintain, enhance, and provide all of the features of the Website and related services, and as may be necessary to comply with any relevant laws.
|•||We use your personal/corporate details to manage and administer your use of the Website|
|•||We use your email address to provide you with feedback should you choose to submit a query to us at any given time|
|•||We use your contact details to verify your identity and to inform you of facts relating to your use of the Website.|
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information.
|•||We store the personal information of our Customers and Visitors on our servers in South Africa, but we control all such personal information. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities|
|•||If you are a legal entity and not an individual, we will liaise only with your named contact or alternative contact provided by your named contact. It is your responsibility to let us know of any changes to your named contact.|
|•||Yes we do - Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (but only if you allow it!) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.|
Do we disclose any information to outside parties?
|•||No we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you. As long as those parties agree to keep this information confidential then you have nothing to worry about! We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.|
If we need to share your personal information we will share it with the following parties only:
|•||Our other business divisions or other companies within the group of companies to which we belong, so as to provide joint content and services. This will include customer support. This simply helps us to detect and prevent potential illegal acts and violations of our policies, and to guide decisions about their products, services and communications. Members of our corporate family will only use this information to send you marketing communications if you have requested their services.|
|•||Law enforcement, government officials, fraud detection agencies or other third parties. This will only happen when the following occurs:|
|o||We are compelled to do so by a subpoena, court order or similar legal procedure|
|o||We need to do so to comply with any law|
|o||We believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our User Agreement and/or Merchant Agreement.|
|•||Our service providers under contract who help with parts of our business operations. This includes fraud prevention, marketing, technology services etc. However, our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.|
|•||Any other third parties – this will strictly only occur with your consent or direction to do so.|
How you can access or change your personal information
If you would like to review or change the details that you have supplied us with at any time you can either amend your details by contacting us on firstname.lastname@example.org or call us on 011 466 3771.
Please note that our operating hours are as follows:
Monday – Friday: 08:30 – 16:00, however we are closed on Christmas & New Year’s Day.
Optional Consent to Marketing & Service Communications
Should you contact QD Cellular for information purposes, and you do receive any further communication from us, you are given the opportunity to opt-out. You will opt-out from receiving communication from QD Cellular regarding various types of communications such as sporadic alerts about exclusive discounts, special offers, sales and competitions and other marketing communications.
While we do our best to act on your preferences as soon as we can, please be aware that it may take up to 14 days for changes to your preferences concerning service emails to take effect
This policy was last modified on 27/06/2016
Dispute Resolution and Privacy Seals
How you can contact us about privacy questions
Unit 2, 17 Indianapolis Street
Kyalami Business Park